BUSINESS & CONTACT INFORMATION
Official business and customer service information for the Degraceh™ online store.
Brand Name
Degraceh™
Legal Company Name
Qianzhihuidong (Nanjing) Technology Co., Ltd.
Website
Business Address
Room 354, Building 2,
No.6 Qiliqiao North Road,
Jiangbei New Area,
Nanjing, Jiangsu Province,
China
No.6 Qiliqiao North Road,
Jiangbei New Area,
Nanjing, Jiangsu Province,
China
Customer Service Email
STORE OWNERSHIP
Degraceh™ is owned and operated by Qianzhihuidong (Nanjing) Technology Co., Ltd.
Degraceh™ / HELP CENTRE
Frequently Asked Questions
Quick answers about Degraceh™ products, orders, delivery, returns and customer service.
01
Products
02
Orders & Delivery
03
Returns & Issues
04
Store & Service
01 / PRODUCTS
Products & Choosing Solutions
What does Degraceh™ sell?
Degraceh™ offers practical home care products, including cleaning tools, household organization solutions and everyday cleaning essentials designed for modern homes.
How do I choose the right Degraceh™ product?
Consider your cleaning needs, the area of use and product features.
Each product page provides details about materials, functions and recommended usage.
If you are unsure, contact our customer service team before ordering.
Each product page provides details about materials, functions and recommended usage.
If you are unsure, contact our customer service team before ordering.
Are Degraceh™ products suitable for everyday home use?
Many Degraceh™ products are designed for everyday household cleaning and home care routines.
We recommend reviewing each product page before purchase to confirm features and intended usage.
We recommend reviewing each product page before purchase to confirm features and intended usage.
How should I check whether a product fits my needs?
Review the product description, dimensions, features and recommended usage scenarios before purchase.
For specific questions, our customer service team can provide assistance.
For specific questions, our customer service team can provide assistance.
02 / ORDERS & DELIVERY
Ordering & Delivery
How do I place an order?
Select your preferred product on Degraceh.com, review the product details and complete checkout using the payment methods displayed during checkout.
After successful payment, your order information will be sent to the email address provided during purchase.
After successful payment, your order information will be sent to the email address provided during purchase.
Can I change or cancel an order?
Contact our customer service team at:
service@degraceh.com
as soon as possible.
We will review your request, but changes or cancellations cannot always be guaranteed once processing, preparation or dispatch has started.
service@degraceh.com
as soon as possible.
We will review your request, but changes or cancellations cannot always be guaranteed once processing, preparation or dispatch has started.
Where does Degraceh™ deliver?
Available delivery destinations may vary depending on the product, destination and available delivery service.
The delivery options available for your order will be shown during checkout where applicable.
The delivery options available for your order will be shown during checkout where applicable.
How are shipping costs and delivery estimates determined?
Shipping options, applicable charges and estimated delivery information depend on the product, destination and available delivery service.
Relevant information is provided during checkout or with your order where available.
Relevant information is provided during checkout or with your order where available.
Will I receive tracking information?
For shipments that include tracking, tracking information will be provided after dispatch using the contact details associated with your order.
What should I do if there is a delivery problem?
Contact:
service@degraceh.com
with your order number and a brief description of the issue.
Our customer service team will review the available delivery information and assist with the next appropriate step.
service@degraceh.com
with your order number and a brief description of the issue.
Our customer service team will review the available delivery information and assist with the next appropriate step.
03 / RETURNS & PRODUCT ISSUES
Returns & After-Sales Service
How do I request a return?
Please email:
service@degraceh.com
before returning any product.
Include your order number and the reason for your return request.
Our customer service team will review your enquiry and provide appropriate return instructions.
service@degraceh.com
before returning any product.
Include your order number and the reason for your return request.
Our customer service team will review your enquiry and provide appropriate return instructions.
What if my product arrives damaged, defective or incorrect?
Contact us as soon as possible and include:
- Order number
- Description of the issue
- Clear photos or video where relevant
Our customer service team will review the information and advise on the appropriate next step.
- Order number
- Description of the issue
- Clear photos or video where relevant
Our customer service team will review the information and advise on the appropriate next step.
Who is responsible for return shipping?
Return shipping responsibility may depend on the reason for return, the product, the return arrangement and applicable conditions.
Please contact our customer service team before sending an item back.
Please contact our customer service team before sending an item back.
How are approved refunds processed?
Once an approved return has been processed, our customer service team will confirm the relevant refund information.
Processing times may vary depending on the payment provider or financial institution.
Processing times may vary depending on the payment provider or financial institution.
04 / STORE & SERVICE
Degraceh™ Online Store
How can I contact Degraceh™ customer service?
You can contact our customer service team by email:
service@degraceh.com
Please include your order number or product details where applicable so we can assist you more efficiently.
service@degraceh.com
Please include your order number or product details where applicable so we can assist you more efficiently.
How quickly will customer service respond?
We aim to respond to customer enquiries as soon as reasonably possible.
Response times may vary depending on weekends, public holidays and enquiry volume.
Response times may vary depending on weekends, public holidays and enquiry volume.
Does Degraceh™ have a public showroom?
No.
Degraceh™ operates as an online home care retailer through Degraceh.com.
The registered business address is not a public showroom, physical retail store or walk-in service location.
Degraceh™ operates as an online home care retailer through Degraceh.com.
The registered business address is not a public showroom, physical retail store or walk-in service location.
Who owns and operates the Degraceh™ online store?
Degraceh™ is owned and operated by:
Qianzhihuidong (Nanjing) Technology Co., Ltd.
Qianzhihuidong (Nanjing) Technology Co., Ltd.
STILL NEED HELP?
We're here to assist.
If you cannot find the answer you need, contact the Degraceh™ customer service team.
service@degraceh.com