BUSINESS & CONTACT INFORMATION
Official business and contact information for the Degraceh™ online store.
No.6 Qiliqiao North Road,
Jiangbei New Area,
Nanjing, Jiangsu Province,
China
STORE OWNERSHIP
Degraceh™ is owned and operated by Qianzhihuidong (Nanjing) Technology Co., Ltd.
Degraceh™ / PURCHASE TERMS
Terms and Conditions
These Terms and Conditions apply when you visit Degraceh.com, purchase Degraceh™ products or use services provided through our online store.
LAST UPDATED / SEPTEMBER 2026
01 / ORDERS
Clear Order Process
Orders are subject to availability, payment verification and acceptance.
02 / PRODUCTS
Responsible Product Use
Products should be used according to provided instructions and guidance.
03 / RIGHTS
Consumer Protection
These Terms do not remove mandatory consumer rights provided by applicable law.
01 / APPLICATION OF THESE TERMS
About these Terms
These Terms and Conditions govern your use of Degraceh.com and purchases made through the Degraceh™ online store.
By placing an order, you agree to these Terms together with applicable policies including our Shipping Policy, Return Policy, Privacy Policy and Payment information.
02 / WEBSITE USE
Using Degraceh.com
You may use our website for lawful personal shopping purposes and to obtain information about Degraceh™ products.
You must not misuse the website, attempt unauthorized access, introduce harmful software or violate applicable laws or third-party rights.
03 / PRODUCT INFORMATION
Product descriptions, images & specifications
We aim to present Degraceh™ product descriptions, images, dimensions and specifications as accurately as reasonably possible.
Minor differences may occur due to screen settings, lighting, materials, manufacturing variations or product updates.
04 / PRODUCT AVAILABILITY
Availability may change
Products may become unavailable, sell out or be discontinued. If we cannot fulfil an order, we will contact you and provide appropriate assistance.
05 / ORDER SUBMISSION & ACCEPTANCE
Placing an order
Submitting an order means you are requesting to purchase selected Degraceh™ products. An automated confirmation email does not necessarily mean that your order has been finally accepted.
AN ORDER MAY REQUIRE REVIEW FOR
01 Payment authorization
02 Product availability
03 Delivery availability
04 Security verification
05 Pricing or listing errors
06 / PRICES, TAXES & PAYMENT
Prices and payment information
Before checkout, the applicable product price, discounts, shipping charges, taxes or other amounts included in your order total will be displayed where applicable.
Available payment methods are those presented during checkout. Payments may require authorization or verification by the payment provider.
07 / SHIPPING & DELIVERY
Delivery of your order
Shipping and delivery are subject to our Shipping Policy. Available delivery methods, estimated delivery times and applicable charges may depend on the product and destination.
Customers are responsible for providing accurate delivery information when placing an order.
08 / RETURNS & REFUNDS
Returns and refunds
Returns and refunds are handled according to our Return Policy and applicable consumer protection requirements.
Nothing in these Terms is intended to reduce mandatory consumer rights or legal protections available under applicable law.
09 / DAMAGED, DEFECTIVE OR INCOMPLETE PRODUCTS
If something is not right
If a product arrives damaged, defective, incorrect or incomplete, please contact Degraceh™ customer service as soon as possible.
Depending on the circumstances, possible solutions may include assistance, replacement, refund or another appropriate resolution.
10 / ORDER CHANGES & CANCELLATIONS
Changing or cancelling an order
If you need to request an order change or cancellation, contact our customer service team as soon as possible.
Changes or cancellations cannot always be guaranteed once processing, preparation or shipment has started.
11 / SAFE & APPROPRIATE PRODUCT USE
Use products responsibly
Degraceh™ products should be used according to product instructions and intended purposes.
Do not use products that appear damaged or unsafe. Follow all recommended care, maintenance and safety guidance.
12 / PRODUCT CARE
Maintenance matters
Where appropriate, customers should follow cleaning, storage and maintenance guidance provided with each Degraceh™ product to support safe and effective use.
13 / WARRANTIES
Product warranty information
Where a specific Degraceh™ product includes applicable warranty information, the relevant warranty terms will be provided with that product or related documentation.
14 / PROMOTIONS & DISCOUNT CODES
Promotional offers
Promotions, discount codes and special offers may have specific conditions including validity periods, product exclusions, minimum purchase requirements or usage limits.
15 / INTELLECTUAL PROPERTY
Degraceh™ content
The Degraceh™ name, branding, website design, product images, graphics, text and original materials displayed on Degraceh.com may be protected by intellectual property laws.
Content may not be copied, reproduced, distributed or commercially used without appropriate authorization except where permitted by law.
16 / THIRD-PARTY SERVICES
Platforms, payments & delivery partners
Our store may rely on third-party services including Shopify, payment providers, delivery carriers, fulfilment partners and other technology services.
These third parties may operate under their own terms, policies and responsibilities.
17 / LIABILITY
Reasonable limits.
To the extent permitted by applicable law, Degraceh™ is not responsible for losses caused by misuse of products, failure to follow instructions, unauthorized modifications or events outside our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded, including mandatory consumer rights.
18 / EVENTS OUTSIDE OUR CONTROL
Unexpected events
Our ability to perform obligations may be affected by events outside our reasonable control, including major delivery disruption, natural disasters, government restrictions, supply interruptions or technical failures.
19 / CONSUMER RIGHTS
Nothing in these Terms is intended to exclude, restrict or reduce mandatory consumer rights or remedies available under applicable law.
20 / APPLICABLE LAW & DISPUTES
Applicable legal protections
These Terms are interpreted in accordance with applicable laws.
If you have concerns regarding an order, please contact Degraceh™ customer service first so we can attempt to resolve the matter.
21 / UPDATES TO THESE TERMS
Changes to these Terms
We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements. The latest version will be published on Degraceh.com with the updated revision date.
Degraceh™ CUSTOMER CARE
Have a question about your order?
Contact our customer service team for questions about these Terms, orders or products.
service@degraceh.com