BUSINESS & CONTACT INFORMATION
Official business and contact information for the Degraceh™ online store.
No.6 Qiliqiao North Road,
Jiangbei New Area,
Nanjing, Jiangsu Province,
China
STORE OWNERSHIP
Degraceh™ is owned and operated by Qianzhihuidong (Nanjing) Technology Co., Ltd.
Degraceh™ / RETURNS
Return & Refund Policy
Information about returns, product issues, refunds and after-sales support for purchases made through Degraceh.com.
LAST UPDATED / SEPTEMBER 2026
RETURN INFORMATION
Contact Us Before Returning
Please contact Degraceh™ customer service before sending any product back.
Our team will provide return instructions based on your request.
01 / RETURNS
Return Requests
Returns are reviewed according to this policy and applicable consumer protection requirements.
02 / CONTACT
Contact Before Return
Please receive return instructions before arranging shipment.
03 / PRODUCT CARE
Product Condition
Returned products should be suitable for inspection.
01 / RETURN PROCESS
Requesting a return
Before sending any product back, contact:
service@degraceh.com
and provide your order number and reason for the return request.
Our customer service team will review the request and provide appropriate instructions where applicable.
IMPORTANT / RETURN ADDRESS
Do not return products without instructions.
The registered Degraceh™ business address is not necessarily the warehouse, fulfilment location or product return address.
02 / RETURN ELIGIBILITY
Return condition
Eligible returns should generally be returned in a condition suitable for inspection and, where reasonably possible, with original packaging, accessories and included components.
Product condition, missing components, usage or damage may affect the available return solution subject to applicable law.
03 / LARGE OR MULTI-COMPONENT PRODUCTS
Special return arrangements
Some Degraceh™ products may include multiple components, accessories or larger packaging requirements.
Return arrangements may vary depending on product type, condition and shipping method.
04 / CHANGE OF MIND RETURNS
Changed your mind?
If an eligible product is no longer wanted, please contact Degraceh™ customer service to request a return review.
Return eligibility may depend on product condition, reason for return and applicable consumer protection requirements.
05 / DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If something arrives wrong
If a product arrives damaged, defective, incomplete or different from your order, please contact Degraceh™ customer service as soon as reasonably possible.
Where relevant, please provide:
• Order number
• Description of the issue
• Clear photos of the product
• Photos or video of packaging where useful
06 / MISSING COMPONENTS
Missing parts or accessories
If you believe a component, accessory or included item is missing, please contact Degraceh™ customer service with your order details.
We may request additional information to identify the correct component or provide an appropriate solution.
07 / RETURN SHIPPING
Who pays for return shipping?
Responsibility for return shipping depends on the reason for return, product type, return method and applicable consumer law.
Please contact Degraceh™ before arranging any return shipment so the correct instructions can be provided.
08 / RETURN INSPECTION
After a return is received
Returned products may be inspected to confirm product condition, included components and return circumstances.
After review, Degraceh™ will communicate the applicable outcome or next step according to the situation.
09 / REFUNDS
Approved refund processing
Where a refund is approved, it will generally be processed through the original payment method where possible.
Your bank, card issuer or payment provider may require additional processing time before funds appear in your account.
10 / ORIGINAL SHIPPING CHARGES
Delivery charges and refunds
Whether original delivery charges are refundable depends on the reason for return, delivery method selected, applicable law and the result of the return review.
11 / EXCHANGES
Replacement or exchange requests
If you need a replacement product or exchange assistance, please contact Degraceh™ customer service. The available solution may depend on product availability, the reason for the request, product condition and applicable consumer rights.
12 / ORDER CANCELLATIONS
Before your order is dispatched
If you need to request an order cancellation, please contact Degraceh™ customer service as soon as possible.
We will review your request, but cancellation cannot always be guaranteed after processing, preparation, fulfilment or dispatch has started.
13 / REFUSED OR UNCLAIMED DELIVERY
If a delivery is refused or not collected
If an order is refused, unclaimed or returned by the carrier, please contact Degraceh™ customer service so the shipment status and next steps can be reviewed.
A returned shipment does not automatically mean that a refund has been approved. The item may need to be received and reviewed before a resolution is determined.
14 / CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict or reduce mandatory consumer rights or remedies available under applicable law.
Where applicable law provides stronger consumer protections, those protections remain unaffected.
15 / RELATED STORE POLICIES
Store policies
Degraceh™ RETURN ASSISTANCE
Need help with a return?
Contact the Degraceh™ customer service team before returning a product or if you have questions about refunds, product issues or an existing return request.
service@degraceh.com