BUSINESS & CONTACT INFORMATION
Official business and shipping contact information for the Degraceh™ online store.
No.6 Qiliqiao North Road,
Jiangbei New Area,
Nanjing, Jiangsu Province,
China
STORE OWNERSHIP
Degraceh™ is owned and operated by Qianzhihuidong (Nanjing) Technology Co., Ltd.
Degraceh™ / SHIPPING
Shipping Policy
Information about order processing, delivery, tracking and shipment of Degraceh™ home care products.
LAST UPDATED / SEPTEMBER 2026
DELIVERY
Product-specific shipping
Delivery methods and availability may vary depending on product, destination and shipment requirements.
01 / DELIVERY
Available Destinations
Delivery availability depends on product and destination.
02 / PRODUCTS
Product Requirements
Some products may require different shipping arrangements.
03 / TRACKING
Shipment Updates
Tracking information is provided where supported.
01 / DELIVERY DESTINATIONS
Where we can deliver
Available delivery destinations may vary by product, order size and delivery service.
Where delivery is available, the applicable options will be shown during checkout or provided with your order information.
02 / ORDER PROCESSING
Preparing your order
After an order is received, it may need to be reviewed, prepared, packed and transferred to the appropriate delivery service before dispatch.
Processing requirements may vary depending on product type, inventory location, shipment size and operational factors.
03 / SHIPPING COSTS & DELIVERY ESTIMATES
Shipping information at checkout
Where applicable, available shipping methods, delivery charges and estimated delivery information will be shown during checkout or provided with your order.
Delivery estimates are provided as guidance and are not a guarantee of an exact arrival date unless expressly stated.
04 / LARGE OR MULTI-COMPONENT PRODUCTS
Different products may require different delivery arrangements.
Some Degraceh™ products may include multiple components, accessories or larger packaging requirements.
Shipping arrangements may vary depending on product size, shipment method and delivery conditions.
BEFORE DELIVERY
01 Review product dimensions
02 Check delivery access
03 Keep contact details accurate
04 Follow carrier instructions
05 / TRACKING
Following your shipment
Where tracking is supported by the delivery service, tracking information will be provided after dispatch using the contact information associated with your order.
06 / SPLIT SHIPMENTS
An order may arrive in more than one shipment
Products, accessories or components from the same order may occasionally be shipped separately.
This may occur because of packaging requirements, product size, inventory location or delivery arrangements.
07 / DELIVERY ADDRESS
Check your delivery details carefully
Customers are responsible for providing a complete and accurate delivery address and contact information.
If you need to request an address change, contact Degraceh™ as soon as possible.
Changes cannot always be guaranteed after processing or dispatch has started.
08 / RECEIVING YOUR DELIVERY
When your order arrives
When practical, check the outer packaging and the number of packages received.
For larger or multi-component products, retain packaging and delivery information until you confirm all expected items have arrived and there is no obvious shipping damage.
09 / MARKED DELIVERED BUT NOT FOUND
If tracking shows delivered
First check the delivery location, other household members, building reception, safe locations or any delivery notice provided by the carrier.
If you still cannot locate the shipment, contact the carrier where appropriate and provide Degraceh™ customer service with your order number and tracking information.
10 / DELIVERY ISSUES
Damaged, missing or incorrect items.
If a shipment arrives damaged, incomplete or different from what you ordered, please contact Degraceh™ as soon as possible.
PLEASE INCLUDE
01 Order number
02 Description of the issue
03 Photos of packaging
04 Photos or video of affected item
11 / SHIPPING DELAYS
Delays can occasionally occur
Delivery may be affected by carrier disruption, weather conditions, customs procedures, regional restrictions, high shipment volumes, public holidays, remote delivery locations or other circumstances outside our reasonable control.
12 / CUSTOMS, VAT & IMPORT CHARGES
Cross-border delivery
Depending on the destination and shipping method, local customs, VAT, import duties or related charges may apply.
Where these amounts are not already included at checkout, they may be assessed by the relevant authority or delivery provider according to applicable rules.
13 / FAILED OR UNCLAIMED DELIVERY
When delivery cannot be completed
A shipment may be delayed, returned or require additional arrangements if the address is incorrect, delivery access is unavailable, an appointment is missed or the shipment is not collected where applicable.
If this occurs, contact Degraceh™ customer service so available next steps can be reviewed.
14 / SHIPPING & RETURNS
Returning a delivered product
Eligible returns are handled according to the Degraceh™ Return & Refund Policy and applicable return conditions.
Return shipping responsibility may depend on the reason for return, the product, the return arrangement and applicable law.
15 / CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict or reduce mandatory consumer rights or remedies available under applicable law.
Where applicable law provides stronger protections, those protections remain unaffected.
Degraceh™ SHIPPING ASSISTANCE
Need help with a delivery?
Contact the Degraceh™ customer service team if you have questions about shipping, tracking or an existing delivery.
service@degraceh.com